Table of Contents
- Chapter 1, General Aviation - A Historical Perspective
- Chapter 2, The Scope of General Aviation
- Chapter 3, The Fixed Base Operator
- Chapter 4, Line Service
- Chapter 5, FBO Services
- Chapter 6, Customer Service
- Chapter 7, The Role of Marketing
- Chapter 8, Promotion and Sales
- Chapter 9, Marketing Research
- Chapter 10, Transportation needs Assessment
- Chapter 11, Methods of Acquiring a Business Aircraft
- Chapter 12, Management Functions and Organization
- Chapter 13, Risk Management
- Chapter 14, Financial Planning and Control
- Chapter 15, Human Resources
- Chapter 16, Present and Future Challenges
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