Table of Contents


  • Chapter 1, General Aviation - A Historical Perspective
  • Chapter 2, The Scope of General Aviation
  • Chapter 3, The Fixed Base Operator
  • Chapter 4, Line Service
  • Chapter 5, FBO Services
  • Chapter 6, Customer Service
  • Chapter 7, The Role of Marketing
  • Chapter 8, Promotion and Sales
  • Chapter 9, Marketing Research
  • Chapter 10, Transportation needs Assessment
  • Chapter 11, Methods of Acquiring a Business Aircraft
  • Chapter 12, Management Functions and Organization
  • Chapter 13, Risk Management
  • Chapter 14, Financial Planning and Control
  • Chapter 15, Human Resources
  • Chapter 16, Present and Future Challenges